Return Policy

We hope you love your purchase from Ella Ivy, but if you are not completely satisfied, please feel free to ship it back to us!

We will gladly issue a STORE CREDIT within 14 days of delivery of purchase.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer store credit or exchange.

An original receipt is required for all returns and merchandise must be unworn, unwashed and have all tags attached. We reserve the right to refuse returns for items that appear to have been worn, altered, or not in their original condition. All jewelry, intimates and discounted merchandise can not be returned.

Sale items
Only regular priced items may be returned; unfortunately sale items cannot be returned.

To return your product, you should mail your product to:

Ella Ivy Boutique
13 South Main
Pontotoc, MS 38863

Please email us at to let us know if you prefer an exchange or store credit.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless there was a mistake on our end

If you are shipping an item back, we suggest using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in transit. Once we receive your items, they will be processed in 1 to 3 business days, at which time you will be issued a store credit.


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